Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final sale and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

1. Reach out to hello@burnandbroad.com with the subject line ‘Return Request’. In the email, please include the order confirmation number and which products you would like to return.
2. Burn & Broad is not responsible for the shipping fees of returning your items. 
3. Follow the instructions given by customer service once the return has been initiated.